# Deskovi > Deskovi is a self-hosted WooCommerce helpdesk. Order-aware tickets, guest access, refunds from the ticket, email, automation, SLA, AI replies and reports — all stored in your own WordPress database. Free core, Pro from $79/year. Deskovi is a WordPress plugin for WooCommerce stores. Prices are in US dollars and billed annually. Source of truth for features and prices is this page. Main page: https://deskovi.getwpkit.com/ ## Pricing - Free: $0 — the free Deskovi plugin from WordPress.org. No trial, no seat limit. - Deskovi Pro Starter: $79/year, 1 site. For one store. - Deskovi Pro Business: $149/year, 3 sites (Save 37% vs three Starter licenses). For a small group of stores. - Deskovi Pro Agency: $349/year, 25 sites (Just $14 per site). For agencies and many stores. Every plan includes every feature: - Email channel — Gmail, Microsoft 365, IMAP - Automation rules - SLA & response times - AI assistant (bring your own key) - Self-service in the chat widget - Order tools — refund, cancel, edit address, replacement orders, coupons - Reports & CSAT - Team tools — collision notice, @mentions, time tracking, tags, custom fields, Support Manager role & permissions - Connections — webhooks, Slack, Discord, Teams, Telegram, REST API - Import from Help Scout, Zendesk, Freshdesk (CSV) Billed annually. Renews at the same price. Requires the free Deskovi plugin (1.4.0+) and WooCommerce. PHP 8.1+. Everything stays on your own site. No relay server, no third-party account. ## Free features - [Tickets & conversations](https://deskovi.getwpkit.com/#feature-tickets): Replies, statuses and file attachments in one clean conversation thread. - [Order-aware context](https://deskovi.getwpkit.com/#feature-order): The WooCommerce order sits right next to the ticket — no tab hopping. - [Guest access, no account](https://deskovi.getwpkit.com/#feature-guest): Shoppers get help with an order number and email — no password to create. - [Priority & assignment](https://deskovi.getwpkit.com/#feature-priority): Know what is urgent and who owns it. - [Search, filters, bulk actions & CSV](https://deskovi.getwpkit.com/#feature-bulk): Handle a busy queue in a few clicks, then take the data with you. - [Canned replies](https://deskovi.getwpkit.com/#feature-canned): Write an answer once, reuse it forever — with the details filled in for you. - [Merge duplicates & split tickets](https://deskovi.getwpkit.com/#feature-merge): Keep one conversation per problem: fold duplicates together, or pull a second question out into its own ticket. - [Refunds & invoice resend](https://deskovi.getwpkit.com/#feature-refund): Fix the problem from the ticket — no digging through orders. - [Email notifications](https://deskovi.getwpkit.com/#feature-notify): The right people hear about the right events — and nothing else. - [Storefront widget](https://deskovi.getwpkit.com/#feature-widget): A launcher on your shop lets shoppers start a ticket without leaving the page. - [Privacy & data control](https://deskovi.getwpkit.com/#feature-privacy): Your customers’ data stays yours — and you decide how much agents see. - [Diagnostics & activity log](https://deskovi.getwpkit.com/#feature-diag): See what Deskovi has been doing — and share a support-safe report when you need help. ## Pro features (Deskovi Pro, paid) - [Email channel](https://deskovi.getwpkit.com/#feature-replyemail): Work from your own mailbox: new emails become tickets, and replies land in the right thread. - [Automation rules](https://deskovi.getwpkit.com/#feature-automation): Let rules do the routine: assign, prioritise, tag and note — without ever emailing a customer by mistake. - [SLA & response times](https://deskovi.getwpkit.com/#feature-sla): Never miss a first-response window. - [AI assistant (bring your own key)](https://deskovi.getwpkit.com/#feature-ai): Draft, summarise and translate — with your own OpenAI or Anthropic key, and nothing sent without an agent. - [Self-service in the widget](https://deskovi.getwpkit.com/#feature-selfservice): Answer "where is my order?" before it becomes a ticket. - [Order tools](https://deskovi.getwpkit.com/#feature-ordertools): Refund chosen items, cancel, edit the address, send a replacement or a coupon — from the ticket. - [Reports & weekly digest](https://deskovi.getwpkit.com/#feature-reports): See how the desk is doing: volume, speed, workload and what the store learns from it. - [Satisfaction ratings (CSAT)](https://deskovi.getwpkit.com/#feature-csat): Ask customers how it went — and learn where to improve. - [Team tools](https://deskovi.getwpkit.com/#feature-team): Work side by side without stepping on each other. - [Tags & custom fields](https://deskovi.getwpkit.com/#feature-fields): Add the details your team needs to every ticket. - [Roles & permissions](https://deskovi.getwpkit.com/#feature-roles): Decide who may do what. - [Webhooks, chat apps & REST API](https://deskovi.getwpkit.com/#feature-connections): Send ticket events to Slack, Discord, Teams, Telegram or your CRM — and read them back through an API. - [Auto-reply, auto-close & retention](https://deskovi.getwpkit.com/#feature-lifecycle): Keep the queue tidy without lifting a finger. - [Import from other helpdesks](https://deskovi.getwpkit.com/#feature-import): Bring your history with you from Help Scout, Zendesk, Freshdesk and others. - [Setup checklist & settings transfer](https://deskovi.getwpkit.com/#feature-setup): Get running in minutes, and move your setup between stores. ## Roadmap (ideas under consideration, not promises unless marked in progress) - Knowledge base [considering]: Write help articles and suggest them to customers before they send a ticket — or connect an existing knowledge-base plugin. - Returns (RMA) workflow [considering]: Request, approve, label and refund a return, all from the ticket. - Live chat [considering]: Talk to a shopper in real time from the storefront widget. - WhatsApp & SMS [considering]: Two-way messaging as another ticket channel. Needs a business account with a messaging provider. - AI chatbot from your knowledge base [considering]: Answer common questions from your own articles and open a ticket when it cannot. - Agent mobile app (PWA) [considering]: Answer tickets from your phone with an installable web app. ## Frequently asked questions ### Can I upgrade from Starter to Business later? Yes. Upgrades are prorated, so you only pay the difference for the time left on your license. ### What happens when my license expires? Pro features turn off. Your tickets and data are never touched, and the free Deskovi plugin keeps working exactly as before. Renew to switch them back on. ### Do I need my own AI key? Only if you want the AI assistant. You bring your own OpenAI or Anthropic key; AI is optional and off by default. ### Do I need an account or a subscription? Not for the free plugin. Deskovi runs entirely inside your WordPress site; there is nothing to sign up for and no external service to connect. Pro is a yearly license that unlocks the Pro features and updates. ### Where is my customers’ data stored? In your own WordPress database, in custom tables the plugin creates. Attachments are kept on your server too. Nothing is sent to us or to anyone else. Pro sends data out only where you ask it to: your own mailbox, your own AI key, your own webhooks. ### Do my customers have to create an account? No. A shopper can enter their order number and billing email, get a one-time code by email (it expires in 10 minutes and is rate-limited), and open tickets right away. ### Does it work with WooCommerce HPOS? Yes, it is compatible with High-Performance Order Storage. ### What do I need to run it? WordPress 6.6 or newer, WooCommerce, and PHP 7.4 or newer for the free plugin. Deskovi Pro needs the free Deskovi plugin (1.4.0 or newer) and PHP 8.1 or newer. ### How are emails sent? Notifications use WordPress’s standard wp_mail(), so they work with whatever SMTP or mail plugin you already use. With Pro you can also connect Gmail, Microsoft 365 or any IMAP mailbox to turn incoming email into tickets. ### Will the widget slow down my store? It loads lazily after interaction, is never loaded on cart or checkout, and when it is switched off nothing extra loads at all. ### Can I get my data out? Yes. Export the ticket list you are looking at as a UTF-8 CSV, and use the built-in WordPress Tools → Export / Erase Personal Data support for individual customers. ### Can I refund an order from a ticket? Yes, with WooCommerce order-editing permission. If the payment gateway supports refunds, the money goes back through it; if not, Deskovi records a manual refund and tells you to return the payment yourself. Pro adds refunding chosen items, restocking, replacement orders and coupons. ### Can I move over from Help Scout, Zendesk or Freshdesk? Yes, with Pro. Upload the CSV export, check the preview, and import. Dates and tags are kept, customers get no email, and importing the same file twice changes nothing. ## Links - [Get the free plugin (WordPress.org)](https://wordpress.org/plugins/deskovi/) - [Documentation](https://wordpress.org/plugins/deskovi/#description) - [Support forum](https://wordpress.org/support/plugin/deskovi/) - [Source code (GitHub)](https://github.com/itsmanzur/deskovi) - [Suggest a feature](https://github.com/itsmanzur/deskovi/issues) - [Thank-you page after checkout](https://deskovi.getwpkit.com/thank-you/) ## Optional - [Full details for AI assistants](https://deskovi.getwpkit.com/llms-full.txt)