Deskovi runs entirely inside your WordPress database — no SaaS account, no third-party server, no monthly per-agent bill. Tickets, files, and replies stay exactly where your store already lives.
We used to run Deskovi through a hosted backend too — then we removed it. Here's what that decision actually changes for you.
No SaaS signup, no vendor lock-in, no data quietly leaving your server. Every ticket, message, and attachment lives in your own WordPress database — nowhere else.
Self-contained by designCustomers open a ticket with their order number and billing email — no WordPress account required. Nobody has to create yet another password to get help.
No forced signupsAgent assignment and canned replies are free in Deskovi. Other WooCommerce helpdesks lock both behind their paid plans — ours ship in core.
No feature gateNo separate tab, no manual lookup. Deskovi pulls the WooCommerce order into the ticket automatically the moment it's opened.
No trial, no "upgrade to unlock." These ship in Deskovi core.
Every ticket auto-links to the WooCommerce order it's about — no manual lookup.
Customers verify with order number + billing email. No account, no extra password.
Uploads are locked outside direct access, served through signed, ownership-checked links.
A dedicated agent role with just enough capability — assign tickets by name, free.
Save common answers once, drop them in with one click. Placeholders fill in the customer's name, order, and agent automatically.
Agents and customers get notified on new tickets and replies — each one toggleable.
A launcher on your storefront lets shoppers start a ticket without leaving the page.
Custom database tables in your own WordPress install. No external service ever sees a ticket.
Based on the publicly listed free-tier features of each plugin.
| Free plan includes | Fluent Support | WSDesk | Deskovithis plugin |
|---|---|---|---|
| Guest tickets, no account | ✕ | Unclear | ✓ |
| Multi-file attachments | ✓ | 1 file only | ✓ |
| Agent assignment | Limited | Pro only | ✓ |
| Canned replies | Limited | Pro only | ✓ |
| Automatic WooCommerce order context | Needs setup | ✓ | ✓ |
| Runs with zero external service | ✕ | ✕ | ✓ |
Free, self-contained, and live on WordPress.org today. No credit card, no account to create — including your own.
Get it free on WordPress.org →